The Battle with Sprint Continues January 31, 2006
Posted by vinnyt in : SprintPCS , add a commentAbout 4 months ago my cell phone contract expired with Sprint, now up to this point I had no problems whatsoever, the phones worked great and the bill was correct nearly every time. So at the time I felt renewing and continuing service with Sprint was an easy decision. My sister and I who have an arrangement to share phone time went to the Sprint store in hopes of simply renewing the contract. We went in and got placed in their waiting room system, and after about 5 minutes my name was called. The sales consultant pulled up our account clicked the screen a few times, and started writing numbers down and finally after about 5 minutes looks up explaining that with the purchase of 2 additional phone lines we could end up saving about $50.00 a month. I read over all the documentation and based on what was drawn up it looked quite illegitimate, and so after a little thought I agreed to the plan and was quite impressed with the level of service I had received from this sales person. This was quite the departure from what I had experienced when I initially had dealt with Sprint nearly two years prior when I originally got Sprint service. Unfortunately this deal like everything else turned out too good to be true. The first 2 bills arrived and everything was about $2.00 off I went ahead and paid the bill because I believed it was just a small error and would be corrected the next billing cycle. The problems began with the 3rd bill. The invoiced arrived as it did near the beginning of the month, and upon opening the bill was off by nearly $50.00. My resolution was to go to the Sprint store and question the sales person who had sold me the phone and get this resolved. Well I was surprised to discover that our sales person had been fired apparently for making promises and shady dealings so this indicated to me that I was in for a big mess. The problems I had where 2 fold. first I had requested that all my phones have no additional services beyond roaming, and the replacement plan, just basic stuff to make up for the shortcomings of our plan, well I had a phone that was never used and on that phone was a charge that accounted for the $50.00 for some extra services that where never used. The other problem was we had a 3rd phone that was promised to be canceled as soon as year ended but this was never canceled. With some minor explanation I was able to get them 2 drop the extra charge for the unused services, but all the notes on the account that had been written when I signed up where gone. This meant that the notes about the cancellation where missing so it was my word against theirs. This process took nearly the duration of the month to go through and by the time we finished the next bill arrived and with a charge of $150.00 for early termination of the line. I was livid at this point, and I contacted Sprint, with some explaining, and a lot of complaining they finally dismissed this charge. I’ve grown quite tired of this, and my suspicion is that next month I’m going to have to fight another battle, I suspect everyone else with Sprint has fought these battles and just want to know if any one has found a way to escape the prison that is sprint.
